Jarvis Group

Description of Role

The role would suit a person who is friendly, outgoing and who has a natural flair for coping with sometimes difficult situations as Aftercare Administrator. It requires the arrangement of rectification and completion of assigned aftercare defects in a timely manner and in accordance with the Company’s rules, regulations, policies and processes during the 12-24 month defect period following official handover of the projects.

Outcomes of Role

· To have read, understood and comply with Company Policy and Procedures at all times.

· To ensure all calls into the Department are answered professionally and courteously and issues logged appropriately.

· To co-ordinate schedule of work and manage the rectification of all defects on a wide range of construction projects in a cost-efficient manner and managing the expectations of the end user in a polite and professional manner.

· Carry out the necessary research to identify the appropriate sub-contractor who is liable for the defective works, including liaising with the construction team who were initially responsible for the specific project.

· Liaise with all relevant sub-contractors and direct labour to ensure that the remedial works necessary are carried out in a timely and planned manner, including issuing written confirmation and programmes to all sub-contractors and clients’ where necessary.

· To book appointments for Construction Managers’ to deal with latent building defects.

· Ensure that defects are reported to sub-contractors on a daily basis.

· Arranging inspections and the completion at the end of defects liability period.

· Update the construction team, design team and end user on a weekly basis; advising on progress to date, costs and estimated completion date of all rectification works

and ensure this is distributed to relevant personnel.

· To keep accurate records ensuring files are kept up-to date.

· To follow up on the audit trail for completion paperwork.

· To implement and manage Customer Care Surveys and produce KPI reports.

· To collate project utility bills, check and pass for payment.

· To cover the Aftercare Manager’s duties during meetings and for annual leave etc.

· To always represent Jarvis Contracting Ltd professionally in both personal appearance and conduct.

· To carry out any other reasonable duties and tasks in accordance with operational needs as requested by your Managers’.


For further information and an application form please contact (Recruitment agencies need not apply):

Jarvis Group Head Office
No 1 Waterside
Station Road
Herts AL5 4US

We are an equal opportunities employer